The inside-out perspective of the organization

Culture is the connective tissue of the organisation: it holds people together and provides the architecture for behaviour, shaping how decisions are made, relationships are built, and work gets done

Cultural assessment in Synethos operates on a fundamentally different logic from individual talent assessment. The unit of analysis is the collective: the team, the service, the department, the business line, or the entire organisation. Individual responses are the raw material, but they are never the output.

What emerges from a cultural survey is a shared picture of how things actually work, not a ranking of people, but a diagnosis of a system.

Applicable units of analysis
Team
Service / function
Department
Business line
Entire organisation
Cross-unit comparison
Why distribution, not averages

In any meaningful cultural measure, a relatively small portion of respondents sits at the average value. The average compresses the real picture — it erases the pockets of disengagement hiding in an otherwise satisfied population, the isolated teams bucking a systemic trend, or the bimodal split that signals an organisation at a crossroads.

Synethos reports on the full distribution of responses — not just the central tendency. This reveals whether a score of 3.8 out of 5 reflects broad moderate satisfaction or a sharp split between enthusiastic and deeply disengaged groups. Those two populations require entirely different interventions.

Illustrative response distribution — same average, different reality
Population A — Ø 3.8 ✓
147
Population B — Ø 3.8 ⚠
147
Both populations produce an identical average score. The distribution reveals that Population B is deeply divided — an average-based intervention would miss the point entirely.
Core design principles
Full anonymity, always. Individual responses are never visible. Results are aggregated at the group level and reported only when the minimum response threshold is met — protecting confidentiality and encouraging honest answers.
Same questionnaire builder, different insights. The same tools — polar scales, Likert items, open text — are used as in individual assessment, but the reporting layer is designed to surface collective patterns, not individual scores.
Same psychometric guardrails. Cultural questionnaires go through the same AI-driven item quality checks — formulation, convergent and divergent validity — as individual assessments. Poor items produce poor collective insight just as they do individually.
Multi-level and comparative. Results can be reported at team, department, or organisation level simultaneously, and benchmarked across units — enabling leaders to identify where culture diverges from the stated intent.
Actionable, not merely diagnostic. Synethos cultural reports are designed to support decisions — identifying levers for intervention, tracking change over time through repeated measurement, and connecting cultural signals to performance outcomes.

Ready-to-deploy cultural assessment instruments

Synethos comes pre-integrated with validated cultural instruments covering the most strategically important dimensions of organisational life, from employee value proposition to change adoption and systemic agility. Each can be deployed independently or combined into a tailored cultural diagnostic.

Available questionnaires
Employee Value Proposition
EVP Survey
Attraction & retention

Measures the degree to which the organisation delivers on the motivational factors that make people join, stay, and engage. Based on a peer-reviewed Swiss study identifying the factors that drive employer attractiveness across generations and professional profiles. Provides a collective diagnostic of where the EVP is strong and where it is eroding — visible at team, department, or organisational level.

Dimensions
Compensation & benefits Career development Work environment Purpose & values alignment Leadership quality Work-life balance
Authors: Bronlet, Basile, Basile & Ferla (2024)  ·  Published: Problems and Perspectives in Management, Vol. 22 (1)  ·  doi.org/10.21511/ppm.22(1).2024.24
Systemic Agility Scale
SA Scale
Organisational agility

A validated scale developed by Xavier Bronlet measuring the collective positioning of an organisation along the spectrum from Modern (control-based, hierarchical, siloed) to Postmodern (trust-based, adaptive, purpose-driven) organisational practices. Uses polar items to capture where the real organisational experience sits, not where the official culture deck says it should. Also includes Likert-based modules for environmental turbulence (VUCAness), global performance, and organisational climate.

6 polar dimensions (30 items) + 3 Likert modules (15 items)
Sense of purpose Management practices Organisational structure Information & knowledge flow Methods & continuous improvement Behaviours VUCAness (mediator) Global performance Organisational climate
Author: Xavier Bronlet, AccelerationLab Ltd.  ·  Validated scale  ·  Scale type: Polar (6-point) + Likert (5-point frequency)
Employee Engagement Scale
Engagement — Integrated
Engagement & commitment

An integrated engagement instrument designed to measure the full spectrum of employee engagement at the collective level — going beyond satisfaction to capture the emotional, cognitive, and behavioural dimensions of how employees relate to their work, their team, and their organisation. Produces a distribution map of engagement levels across any organisational unit, identifying pockets of disengagement that aggregate measures systematically conceal.

Dimensions
Emotional commitment Cognitive absorption Behavioural contribution Organisational belonging Team connection
Scale type: Integrated composite  ·  Reporting: Distribution + heatmap by unit
ADKAR-IM
Change adoption & influence model
Transformation & change

An integrated scale combining the ADKAR change management framework (Awareness, Desire, Knowledge, Ability, Reinforcement) with McKinsey's Influence Model to measure where employees genuinely are in their adoption journey — and the degree to which managers and peers are actively enabling or impeding change. Designed to pilot transformation programmes in real time, identify adoption barriers by team, and distinguish between employees who understand a change and those who are truly committed to it.

Dimensions
Awareness of change Desire to participate Knowledge & capability Ability to apply Reinforcement Manager influence Peer influence
Frameworks: ADKAR (Prosci) + McKinsey Influence Model  ·  Use case: Transformation monitoring, adoption gap analysis
Custom Transformation Culture
Polar positioning scale — old culture vs. new culture
Culture transition & transformation

A particularly powerful diagnostic for organisations undergoing deliberate cultural transformation. Rather than measuring abstract cultural traits in isolation, this instrument presents employees with polar pairs — a description of the old culture on one end and the new, target culture on the other — and asks them to mark where they perceive the organisation to actually sit today.

The result is a collective positioning map: not where leadership believes the organisation has arrived, but where the people doing the work experience it. Gaps between the stated transformation goal and the perceived reality become immediately visible — and comparable across teams, levels, and locations.

Key capabilities
Fully custom polar pairs. Items are defined by the organisation to reflect its specific transformation narrative — not a generic framework.
Repeated measurement. The same instrument can be redeployed quarterly or annually to track movement along the transformation journey.
Distribution view. Reports show the spread of perceived positioning — revealing not just whether the culture is shifting, but whether the shift is cohesive or fragmented.
Cross-unit comparison. Pinpoint which teams or departments are leading the cultural shift and where change management effort is still needed.
Psychometric guardrails applied. Despite being custom-built, all polar items are validated through the same AI-driven quality checks as standardised instruments.
Scale type: Polar (customised per transformation programme)  ·  Ideal for: Post-merger integration, digital transformation, cultural redesign programmes
Any other scale that matters for your organisation
Open integration
Custom

The Synethos questionnaire builder is open. If your organisation uses a proprietary cultural survey, a framework developed with an external consultant, or a validated instrument not listed here, it can be integrated directly — with the same anonymised distribution reporting, cross-unit comparisons, and psychometric quality checks. The platform adapts to your measurement agenda, not the other way around.

Supported types: Polar scales, Likert items, open-text questions, mixed formats  ·  AI guardrails: Applied to all custom instruments

Systemic Agility Scale — inside the instrument

The Systemic Agility Scale is a validated psychometric instrument measuring the collective positioning of an organisation on the spectrum from traditional, control-based (Modern) operating logics to adaptive, trust-based (Postmodern) ones. Each of the six polar dimensions captures a distinct facet of how the organisation actually operates, not how it aspires to operate. The scale uses polar items so that responses are grounded in observable, concrete experience rather than abstract values statements.

Instrument spotlight
Dimension 1
Sense of Purpose
5 polar items
Modern Postmodern
Success is defined mainly by financial KPIs and growth targets. Success is defined by balanced value for stakeholders (clients, staff, society, finance).
How the organisation defines purpose, aligns strategy, and creates meaning across levels.
Dimension 2
Management Practices
5 polar items
Modern Postmodern
Management relies on controls, procedures, and compliance to ensure results. Management relies on trust, empowerment, and ownership to ensure results.
How managers exercise authority, handle mistakes, enable decisions, and run meetings.
Dimension 3
Organisational Structure
5 polar items
Modern Postmodern
The organisation operates like a machine optimised for predictable output. The organisation operates like a living system adapting continuously to context.
Hierarchy depth, cross-unit collaboration patterns, problem ownership, and ecosystem integration.
Dimension 4
Information & Knowledge Flow
5 polar items
Modern Postmodern
Information is guarded and shared on a "need-to-know" basis. Information is shared transparently to enable autonomy and alignment.
How information is owned, shared, maintained, and used as a vehicle for coordination.
Dimension 5
Methods & Continuous Improvement
5 polar items
Modern Postmodern
Improvements happen mainly when problems become unavoidable. Improvements happen continuously as part of normal work.
How improvement is triggered, owned, measured, and oriented — reactive versus proactive.
Dimension 6
Behaviours
5 polar items
Modern Postmodern
People follow the plan even when context shifts. People adapt actions in real time while staying aligned to purpose.
How people act day-to-day: adaptability, autonomy, emotional bandwidth, and stress response.
Complementary Likert modules
General mediator
VUCAness — 5 items
Captures environmental turbulence: rapid priority shifts, decision uncertainty, cause-effect complexity, stakeholder ambiguity, and planning cycle disruption. Contextualises agility scores relative to the actual pressure the organisation faces.
Dependent variable
Global Performance — 5 items
Measures execution quality, commitment delivery, resilience under change, decision-to-action speed, and sustained improvement over time. Links agility positioning to tangible outcomes.
Dependent variable
Organisational Climate — 5 items
Assesses psychological safety, cross-role collaboration quality, mutual respect, conflict resolution, and collective energy. Connects structural agility to the human experience of working in the organisation.
XB

The Systemic Agility Scale was developed and validated by Dr. Xavier Bronlet, as part of ongoing applied research into the relationship between organisational operating models, environmental turbulence, and performance outcomes. The scale is integrated natively into Synethos and is deployed with full psychometric rigour — distribution-based reporting, anonymised individual responses, and AI-assisted item quality assurance.